Terms and Conditions

1. Definitions

2. Eligibility & Account Registration

• You have their full authorization
• They agree to be bound by these Terms
• You are responsible for their conduct during the stay

3. Booking & Reservation Terms

3.1 Making a Reservation

• Bookings can be made via our website, phone (+234 803 632 XXXX), email, or in-person
• A booking is only confirmed upon receipt of a booking reference number and payment/deposit
• We reserve the right to decline any booking at our discretion

3.2 Accuracy of Information

• You agree to provide accurate guest details, contact information, and payment details
• Incorrect information may result in booking cancellation without refund

3.3 Room Allocation

• Room type (e.g., Deluxe Apartment, Standard Room) is guaranteed; specific room number is assigned at check-in based on availability
• We reserve the right to relocate guests to comparable or superior accommodation if necessary (e.g., maintenance, overbooking)

3.4 Occupancy Limits

• Maximum occupancy per room is as stated during booking
• Additional guests may incur extra charges (₦5,000–₦10,000 per person/night)
• Exceeding occupancy limits may result in immediate eviction without refund

4. Payment Terms

4.1 Accepted Payment Methods

• 💳 Online: Paystack, Flutterwave (NGN cards, USSD, bank transfer)
• 🏦 Bank Transfer: Provided account details (confirm via phone before sending)
• 💵 Cash: Nigerian Naira (NGN) only at front desk
• 📱 POS: All major Nigerian bank cards

4.2 Pricing & Currency

• All prices are quoted in Nigerian Naira (₦) and include VAT where applicable
• Prices are subject to change without notice; your booking is locked at the rate confirmed at time of payment
• Additional charges may apply for: extra guests, late check-out, damages, minibar, laundry, etc.

4.3 Payment Timing

• Standard bookings: Full payment or 50% deposit required to confirm
• Peak season/events: 100% prepayment required
• Balance (if any) is due at check-in

4.4 Failed Payments

• If payment fails or is declined, your booking will be automatically cancelled after 24 hours
• We are not liable for losses due to payment processing delays or failures

5. Check-In & Check-Out

5.1 Check-In

• Standard time: 2:00 PM
• Early check-in subject to availability (request at booking; may incur 50% night charge)
• Valid government-issued ID (National ID, Driver's License, International Passport) required for all guests

5.2 Check-Out

• Standard time: 12:00 Noon
• Late check-out available upon request:
  • Until 6 PM: 50% of nightly rate
  • After 6 PM: Full night charge
• Express check-out available for returning guests

5.3 Age Restrictions

• Guests under 18 must be accompanied by an adult
• Unaccompanied minors will not be accommodated

6. Guest Conduct & Responsibilities

6.1 Expected Behavior

• Treat staff, other guests, and property with respect
• Comply with hotel policies, Nigerian laws, and community standards
• Not engage in illegal, disruptive, or offensive activities

6.2 Prohibited Activities

• Smoking in non-designated areas (₦20,000 cleaning fee applies)
• Possession of illegal substances or weapons
• Excessive noise after 10:00 PM
• Unauthorized commercial photography or filming
• Bringing outside food into restaurant/lounge areas (unless pre-approved)

6.3 Damages & Losses

• Guests are liable for any damage to hotel property caused by them or their visitors
• Charges for damages will be assessed and billed to your payment method on file
• Lost key cards: ₦2,000 replacement fee

6.4 Valuables & Security

• Use the in-room safe for valuables; we are not liable for loss/theft of unsecured items
• Report suspicious activity to front desk immediately
• Hotel is not responsible for vehicles parked on premises (parking at owner's risk)

7. Cancellation, Refunds & Modifications

• Free cancellation up to 48 hours before check-in (standard bookings)
• Peak season: 7-day cancellation window
• No-shows: First night charged
• Refunds processed within 5–7 business days to original payment method

8. Privacy & Data Protection (NDPR Compliance)

8.1 Data Collection

• Name, contact details, ID information
• Payment information (processed securely via Paystack/Flutterwave)
• Stay preferences, special requests, feedback

8.2 Data Usage

• Process bookings and payments
• Communicate about your stay
• Improve our services
• Comply with legal obligations (e.g., guest registration with Nigerian authorities)

8.3 Data Sharing

• Payment processors (for transaction security)
• Government agencies (as required by Nigerian law)
• Service providers (e.g., laundry, transport) under confidentiality agreements

8.4 Your Rights

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

8.5 Full Privacy Policy

9. Limitation of Liability

9.1 Hotel Liability

• PinoseView Hotel is not liable for indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the total amount paid by you for the booking in question

9.2 Exclusions

• Loss or damage due to force majeure (see Section 11)
• Interruptions to utilities (power, water, internet) beyond our reasonable control
• Acts of third parties (other guests, contractors, visitors)
• Personal injury or loss arising from guest negligence

9.3 Third-Party Services

• Bookings via third-party platforms (Booking.com, Expedia, etc.) are subject to their terms
• We are not responsible for external website content, payment processing, or policies

10. Intellectual Property

10.1 Hotel Content

10.2 Guest Content

10.3 Restrictions

• Reproduce, distribute, or commercially exploit our content without written permission
• Use our name, logo, or trademarks in a way that suggests endorsement

11. Force Majeure

• Natural disasters (flooding, fire, earthquake)
• Government actions, travel restrictions, or lockdowns
• Civil unrest, strikes, or security incidents
• Utility failures, internet outages, or telecommunications disruptions

• Notify affected guests promptly
• Offer rebooking, credit vouchers, or refunds at our discretion
• Make reasonable efforts to mitigate impact

12. Governing Law & Dispute Resolution

12.1 Governing Law

12.2 Dispute Resolution

1. Informal Resolution: Contact us first at manager@pinoseviewhotel.com
2. Mediation: Unresolved disputes may be referred to mediation via the Edo State Multi-Door Courthouse
3. Litigation: If necessary, disputes shall be submitted to the competent courts of Benin City, Edo State

12.3 Consumer Rights

13. Amendments to Terms

• We reserve the right to update these Terms at any time
• Changes take effect immediately upon posting to our website
• Continued use of our services after changes constitutes acceptance
• Material changes will be communicated via email or website notice

14. Severability & Waiver

• If any provision is found invalid or unenforceable, the remainder remains in full effect
• Failure to enforce any right or provision is not a waiver unless explicitly stated in writing

15. Entire Agreement

16. Contact Information